> For the complete documentation index, see [llms.txt](https://docs.adalysis.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.adalysis.com/product/faq.md).

# FAQ

Frequently asked questions

### Audit

<details>

<summary><strong>Can I see and edit sitelinks?</strong></summary>

Go to **Manage** > **Assets (extensions)** to see which assets each enabled campaign has and which it's missing: sitelinks, callouts, structured snippets, images, business name and logo. The screen also shows the spend on campaigns missing a key asset, and which assets are limited or disapproved.

Adalysis also alerts you to campaigns with missing, disapproved, or not fully approved assets. See [Ad extensions alerts](/tools/audit/prebuilt-alert-list/ad-extensions/overview.md).

You can **edit disapproved assets in Adalysis**: click **Review disapproved assets**, then **Edit asset**. The change applies everywhere the asset is used, and it goes back to Google for review. Assets that Google created automatically can only be removed in Google Ads. To create new assets, use Google Ads or Microsoft Advertising.

</details>

<details>

<summary><strong>Where can I find more information on ad cannibalization and overlapping keywords?</strong></summary>

* [How to fix duplicate keywords and search terms](/manage/search-terms/tutorial-how-to-fix-duplicate-keywords-and-search-terms.md)

</details>

<details>

<summary><strong>What's the time frame for audit analysis?</strong></summary>

Adalysis updates the audit data daily, at around 4 am in the account's time zone.

</details>

### Budgets

<details>

<summary><strong>In</strong> <a href="/tools/budget/budget-groups.md"><strong>budget groups</strong></a><strong>, what does "future target" mean?</strong></summary>

You can specify [future target budgets ](/tools/budget/future-targets-and-rollover.md)at the budget group level from this screen. Adalysis will activate the specified target on the first day of the next month.\
\
For future targets at the account level, switch to **Budgets** > **Manage**.

</details>

<details>

<summary><strong>How do I refresh my campaigns so I can update the budgets for new campaigns that have just gone live?</strong></summary>

Under **Manage** > **Campaigns**, click **Link missing campaigns** to update your list.

</details>

<details>

<summary><strong>Can I refresh an account to see the updated budgets in Adalysis?</strong></summary>

We recommend making budget changes in Adalysis, rather than Google Ads. This is because the changes are then available immediately in both platforms. It isn't possible to refresh an account more than once a day, so if you start by updating Google Ads, the changes will appear in Adalysis the next day.

</details>

<details>

<summary><strong>Will custom budgets be affected if I change a campaign name?</strong></summary>

No, your custom budgets won't be affected.

</details>

### Data & data refresh

<details>

<summary><strong>Where is the Last update button?</strong></summary>

You can find the **Last update** button on the **Manage** screens for keywords, search terms and landing pages. All other data will refresh automatically at 4 am in the time zone of your PPC account.

</details>

<details>

<summary><strong>Does Adalysis offer API access or an MCP server?</strong></summary>

Adalysis has an [MCP server](/integrations/mcp-server.md) but no direct API access. The vast majority of your Adalysis data can be accessed and managed via the MCP server.

</details>

<details>

<summary><strong>How can I sync my Bing Ads?</strong></summary>

Please follow the instructions on [linking Microsoft Ads accounts](https://docs.adalysis.com/onboarding/getting-started/account-organization/linking-accounts#how-to-link-microsoft-a-ds-accounts-to-adalysis). If you have any further questions, please contact the support team via the bottom left menu in Adalysis.

</details>

<details>

<summary><strong>Can I export data? How can I export CSVs? How can I download my performance history?</strong></summary>

Yes. Look for this symbol on most Adalysis screens and download your data as CSV:\
![](https://3203600314-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGlXujWJyreRidNjZDCw2%2Fuploads%2FfGKD83xdOwoxGEOBr9kR%2Fimage.png?alt=media\&token=2c2a9f53-401f-40b0-8047-858217c09ac1). You can also download your [Performance Analyzer](/tools/performance/root-cause-analysis-with-the-performance-analyzer.md) results as a PDF.

</details>

<details>

<summary><strong>Where can I find the change log or change history?</strong></summary>

Adalysis keeps a full change log for a variety of functions:

* [PPC account history](/onboarding/getting-started/account-organization/change-history.md)
* [Ad testing change history](/tools/ad-testing/single-ad-group-testing/change-history.md)
* [Auto resolve change log](/tools/audit/how-to-auto-resolve-alerts.md)
* [Bid change tracking](https://docs.adalysis.com/manage/campaigns/campaign-settings#bidding)
* [Quality score history](/tools/quality-score/boost-your-quality-score.md)
* [Accessing your change history in the Performance Analyzer](/tools/performance/root-cause-analysis-with-the-performance-analyzer.md)

</details>

### Account & billing

<details>

<summary><strong>How can I delete my account?</strong></summary>

The Owner can cancel your subscription from your **Adalysis account** > **Billing** > **Cancel subscription**. Your account remains active until the end of the current billing period. Please note that we don't offer refunds for unused days. Free trials end automatically.

To remove a single login and all its data, the Owner can use **Disconnect** on **Overview** in your Adalysis account. Disconnect isn't available once the trial or subscription has ended; contact support instead. See [Account cancellation](/product/billing/account-cancellation.md).

</details>

<details>

<summary><strong>How can I set up alerts</strong></summary>

Adalysis offers over 100 prebuilt audit alerts, which you can use straight away or [customize for your account](/tools/audit/how-to-customize-prebuilt-alerts.md). You can also create your own [custom alerts](/tools/audit/how-to-create-custom-alerts.md).

If it's performance alerts you're after, start by setting up a [performance monitor](/tools/performance/how-to-create-performance-monitors.md). For [pacing and spend alerts](https://docs.adalysis.com/tools/budget/pacing#alerts), you'll need to head to **Budget** > **Manage**.

To control your notifications, click **Settings** > **Notifications** in the login. To add Slack channels, open your **Adalysis account** > **Notifications**.

</details>

<details>

<summary><strong>How can I contact a human?</strong></summary>

Our AI assistant doesn't feature a live chat, but you can contact the Support team at any time from the bottom-left menu (**Support** > **Contact us**).

</details>

<details>

<summary><strong>How can I add users?</strong></summary>

Open your **Adalysis account** (the tile at the top of the rail on the left) and go to **Team**. See our Team members page for more details.

</details>

<details>

<summary><strong>Where are the prices for different spend levels?</strong></summary>

Please head over to the [Pricing ](https://adalysis.com/pricing/)page on our website.

</details>

<details>

<summary><strong>Can I add accounts attached to another email address?</strong></summary>

Absolutely, including during the free trial. Open your **Adalysis account** > **Overview** and connect a login for each email address. All your logins share one subscription, based on their total spend. See [Your account structure](/onboarding/getting-started/core-account-settings/your-account-structure.md).

</details>

<details>

<summary><strong>Can I set up two-step authentication?</strong></summary>

You sign in to Adalysis with your Google account, so your Google account's 2-step verification and passkeys protect your Adalysis sign-in too. Please contact support if you have any further questions.

</details>

<details>

<summary><strong>Will the subscription be automatically renewed after the free trial?</strong></summary>

No. The free trial lasts 30 days, and you don't need to give a card. When it ends, your logins and data are kept, but you can't open the ad accounts until the Owner subscribes from **Adalysis account** > **Billing**. See [Billing](/product/billing.md).

</details>

<details>

<summary><strong>Why wasn't my login accepted for a free trial?</strong></summary>

A free trial needs at least one connected login with enough recent ad spend. If a login's first import is refused for low spend, it's disconnected again. Please contact support if you think your spend qualifies.

</details>
