# FAQ

### Audit

<details>

<summary><strong>Can I see and edit sitelinks?</strong></summary>

Go to **Manage** > **Assets (extensions)** for insights into the impact of ad extensions on your performance. This includes sitelinks, callouts, structured snippets, promotion, call, price, and app extensions.

Adalysis will also alert you to campaigns with missing, disapproved, or not fully approved assets.

To create and edit extensions, you'll need to use the Google Ads interface.

</details>

<details>

<summary><strong>Where can I find more information on ad cannibalization and overlapping keywords?</strong></summary>

* [How to fix duplicate keywords and search terms](/manage/search-terms/tutorial-how-to-fix-duplicate-keywords-and-search-terms.md)

</details>

<details>

<summary><strong>What's the time frame for audit analysis?</strong></summary>

Adalysis updates the audit data daily, at around 4 am in the account's time zone.

</details>

### Budgets

<details>

<summary><strong>In</strong> <a href="/pages/yOEGgtSu5yG2nmc4o4oG"><strong>budget groups</strong></a><strong>, what does "future target" mean?</strong></summary>

You can specify [future target budgets ](/tools/budget/future-target-and-rollover.md)at the budget group level from this screen. Adalysis will activate the specified target on the first day of the next month.\
\
For future targets at the account level, switch to **Budgets** > **Manage**.

</details>

<details>

<summary><strong>How do I refresh my campaigns so I can update the budgets for new campaigns that have just gone live?</strong></summary>

Under **Manage** > **Campaigns**, click **Link missing campaigns** to update your list.

</details>

<details>

<summary><strong>Can I refresh an account to see the updated budgets in Adalysis?</strong></summary>

We recommend making budget changes in Adalysis, rather than Google Ads. This is because the changes are then available immediately in both platforms. It isn't possible to refresh an account more than once a day, so if you start by updating Google Ads, the changes will appear in Adalysis the next day.

</details>

### Data & data refresh

<details>

<summary><strong>Where is the Last update button?</strong></summary>

You can find the **Last update** button on the **Manage** screens for keywords, search terms and landing pages. All other data will refresh automatically at 4 am in the time zone of your PPC account.

</details>

<details>

<summary><strong>Does Adalysis offer API access to users?</strong></summary>

Adalysis API access (or an Adalysis API key) aren't currently available. However, we do connect to your Google and Microsoft Ads accounts via the platform APIs.

</details>

<details>

<summary><strong>How can I sync my Bing Ads?</strong></summary>

Please follow the instructions on [linking Microsoft Ads accounts](https://docs.adalysis.com/onboarding/getting-started/account-organization/linking-accounts#how-to-link-microsoft-a-ds-accounts-to-adalysis). If you have any further questions, please contact the support team via the bottom left menu in Adalysis.

</details>

<details>

<summary><strong>Can I export data? How can I export CSVs?</strong></summary>

Yes. Look for this symbol on most Adalysis screens and download your data as CSV:\
![](/files/VFXDFmjO7yduDuE4kv7i). You can also download your [Performance Analyzer](/tools/performance/root-cause-analysis-with-the-performance-analyzer.md) results as a PDF.

</details>

### Account & billing

<details>

<summary><strong>How can I delete my account?</strong></summary>

You can cancel your subscription from **Settings** > **Billing** in the bottom-left menu. Your account will remain active until the end of the current billing cycle. Please note that we don't offer refunds for unused days. Free trial accounts will be cancelled automatically when the trial expires.

</details>

<details>

<summary><strong>How can I set up alerts</strong></summary>

Adalysis offers over 100 prebuilt audit alerts, which you can use straight away or [customize for your account](/tools/audit/how-to-customize-prebuilt-alerts.md). You can also create your own [custom alerts](/tools/audit/how-to-create-custom-alerts.md).

If it's performance alerts you're after, start by setting up a [performance monitor](/tools/performance/how-to-create-performance-monitors.md). For [pacing and spend alerts](https://docs.adalysis.com/tools/budget/pacing#alerts), you'll need to head to **Budget** > **Manage**.

To control your [notifications ](/onboarding/getting-started/core-account-settings/notifications.md)and add a Slack channel, click **Settings** > **Notifications**.

</details>

<details>

<summary><strong>How can I contact a human?</strong></summary>

Our AI assistant doesn't feature a live chat, but you can contact the Support team at any time from the bottom-left menu (**Support** > **Contact us**).

</details>

<details>

<summary><strong>How can I add users?</strong></summary>

You can add new users to your Adalysis account under **Settings** > **Team**. See our [Team members ](/onboarding/getting-started/core-account-settings/team-members.md)page for more details.

</details>

<details>

<summary><strong>Where are the prices for different spend levels?</strong></summary>

Please head over to the [Pricing ](https://adalysis.com/pricing/)page on our website.

</details>

<details>

<summary><strong>Can I add accounts attached to another email address?</strong></summary>

Absolutely. For all customers apart from free trial users, you can combine the billing for [multiple accounts](/billing/billing/multiple-accounts.md) regardless of how many email addresses there are.&#x20;

</details>

<details>

<summary><strong>Can I set up two-step authentication?</strong></summary>

This is already handled by your Google/Microsoft login. Please contact support if you have any further questions.

</details>

<details>

<summary><strong>Will the subscription be automatically renewed after the free trial?</strong></summary>

No. You don't need to provide your credit card for a free trial and it won't be extended, unless you chose to.

</details>


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